We at Truckcessories.ca understand that returns and exchanges can be a
pain; that’s why we’ve made it our goal to minimize that pain for our
customers. If you’re unhappy with any item you’ve purchased, or if there
has been an error with your order (and it meets the Return Requirements
below), it can be returned at any given time within 30 days of the
To make the return process as simple as possible, please do the following:
* To request a*Return Merchandise Authorization (RMA)*, please contact
our Customer Care Specialists at 403-313-8789
* We will not be accepting any items that have been USED or INSTALLED
* Make sure the product is in its ORIGINAL condition and returned in
its ORIGINAL packaging.
* Ensure the product is returned with all accessories,
instructions/paperwork, parts and packaging material that it was
* Special-Order items are non-returnable / non-exchangeable, once you
have confirmed to proceed with the special-order
Returning products must include all original packaging, paperwork, and
must be packaged properly to avoid shipping damages. Please be aware
that refunds and exchanges will ONLY be processed after the returning
product is received and inspected. Truckcessories.ca will not compensate
for damages incurred during the product’s installation or use or
reimburse any labour or installation fees under any circumstances.
For a faster exchange process, Truckcessories.ca recommends customers
re-order the correct item from our site. Once the RMA is received and
approved, we will issue a refund back to your account.
Please allow 3-5 business days for the refund transaction to be
completed and an additional 5-7 days for the refund to show up on your
statement (times may vary depending on the financial institution).
Some products, including (but not limited to) custom patterned and
custom painted items, are not returnable. In the case of manufacturer
defect or Truckcessories.ca error, these items may be returned for
credit. Please review the list of non-returnable product below:
* N-Fab side steps and products
* Some UnderCover products
* Special orders ( Once you have proceeded with the order it cannot be
cancelled, exchanged or refunded)
* Used or installed products
* Custom built/made to order products
* Oversized products requiring LTL / Truck-Load shipping.
* Wheels & Tires that have been mounted or balanced.
* Gift Cards
RETURNING DISCOUNTED PRODUCTS
Discount not applicable with returned merchandise; total discount will
be deducted from the value of any returned item to which discount
applied. We reserve the right to cancel any order due to unauthorized,
altered, or ineligible use of a discount. Other conditions may apply.
Any items returned brand new or unused may incur restocking fees
depending on the manufacturer.
Always try to inspect the package(s) upon arrival. Any shipping damages
should be noted and reported to Truckcessories.ca in order to file a
claim with the courier.
Should your order arrive with damages, you may*refuse shipment*. If this
occurs, please take images of the damaged product and contact our
Customer Care Specialists immediately and we will make arrangements to
ship out a replacement product as soon as possible.
Should you discover the product is damaged AFTER opening the package,
please take images of the damaged product and contact our Customer Care
Specialists. We will schedule a pickup and a replacement will be
processed as soon as we see a scan with the courier that the item has
been picked-up. We kindly request customers repackage all items and
accessories back into the original box for a pickup by our courier.
To ensure you receive your replacement product in a timely fashion, we
ask that customers provide image(s)** of the damaged box or items.
ORDER LOST IN TRANSIT
If for some reason you do not receive your purchase and an order
tracking number was provided, please notify us immediately. We will work
with the courier to locate the package and get it to you as soon as
possible. In most cases the courier will be able to locate the package
and will have it delivered within 1 or 2 business days - however, if the
courier confirms the package is lost in transit, we will make the
arrangements to ship a replacement.
Every product we sell is backed by a manufacturer’s warranty. Each
warranty has specific guidelines and terms unique to the manufacturer.
The warranty for each product is specific to the manufacturer’s policy,
which is generally repair or replacement. Truckcessories.ca will not
compensate for damages incurred during the product’s installation or use
or reimburse any labour or installation fees under any circumstances.
Customers requesting warranty information can contact our Customer Care
Specialists at 403-313-8789. We may either file a warranty claim on your
behalf or assist in obtaining the contact information for the
manufacturer, so that you may communicate with them directly.
*Note:*Contacting the manufacturer directly can expedite the warranty
process as they may make arrangements to have replacement(s) delivered
to you directly. Should you request for Truckcessories.ca to take action
on your behalf the process may take a little longer.
When making a warranty claim through Truckcessories.ca please be advised
that any and all freight charges are the responsibility of the consumer,
and not the responsibility of Truckcessories.ca
Please be aware that items returned either as a warranty claim or as a
result of becoming defective during use AND the item is eligible for
return under warranty guidelines for that product, Truckcessories.ca
will assist in sending a request to the manufacturer on your behalf.
Please do note that refunds are not allowed on warranty claims as the
manufacturer’s warranty stipulates the right to repair or replace
**For any defective items, shipping damages, or warranty requests,
images and details are required. When submitting images, please note
that the maximum image size is limited to 15MB .
We kindly ask that you provide a picture of the incorrect product when
requesting an RMA. This will ensure full refund or the proper exchange
should any questions or issues arise.
If an error occurs where the item was not the correct part (as per
order), or what you received is not the right make/model/year
application, or is defective, please contact our Customer Care
Specialists immediately. We will review the details and provide you with
the next appropriate steps.
If Truckcessories.ca is not at fault for the error, any shipping costs
will be the responsibility of the customer. If the error is made by the
shipper/manufacturer, please contact our Customer Care Specialists or
refer to Shipping Damage/Return Guidelines.
Any shipping costs incurred for returning an incorrect order will be the
responsibility of the customer, unless the incorrect order is due to an
error made by Truckcessories.ca.
For your convenience, Truckcessories.ca offers discounted return
shipping labels. Should you choose this option, the cost of the label
will be deducted from the refund amount. Please contact
Truckcessories.ca and speak to one of our Customer Care Specialists for
"We are BOTOX for your truck!"
4135 Edmonton Trail NE
Calgary, AB T2E 3V5